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Billing and customer portal

Upgrade, cancel, and manage payment methods through the customer portal.

Updated Tue Sep 15

Upgrade or change plan

  1. Go to /user/plan or /pricing.
  2. Choose a plan and complete Polar checkout. New purchases are billed by Polar as Merchant of Record. Existing Stripe subscribers stay on Stripe until they cancel.
  3. Monthly Pro and Premium include a 5-day trial. Yearly plans charge immediately. Credits and entitlements update after the webhook confirms the trial or payment.

Customer portal

From Plan & billing, open the customer portal to:

  • Update payment methods
  • View invoices
  • Cancel or change the subscription (subject to your plan period)

Polar subscribers open the Polar portal. Legacy Stripe subscribers open the Stripe portal.

Refunds

See our /refund policy for eligibility details.