Refund Policy

1. Introduction

This Refund Policy explains how Edanex Yazılım Tur. Tic. A.S. ("danex.ai," "we," "us," or "our") handles payments, cancellations, and refunds for the danex.ai Service. It applies to both individual consumers (B2C) and business customers (B2B) worldwide, and should be read together with our Terms of Service.

2. General Rule: All Sales Final

Except where mandatory consumer protection law requires otherwise, all payments for the Service are final and non-refundable. This includes monthly subscriptions, yearly subscriptions, upgrades, renewals, and any other paid fees displayed at checkout.

We do not offer goodwill, courtesy, or discretionary refund windows. Cancelling a subscription stops future renewals; it does not entitle you to a refund for the current billing period that has already been paid.

3. Credit Usage After Purchase

If you use any paid credits (or otherwise begin using paid Service features) after a purchase or paid renewal, you are not eligible for a refund for that billing period, except where mandatory law requires otherwise. Starting a generation, consuming credits, or downloading paid outputs counts as use of the paid Service.

4. Free Trials

Where a free trial is offered (for example, a Pro plan trial), you will not be charged for the trial period if you cancel before the trial ends, subject to the trial terms shown at checkout. If the trial converts to a paid subscription and you are charged, that charge is subject to this Refund Policy like any other paid subscription payment.

5. Failed Generations and In-App Credit Adjustments

If a generation fails due to a Service or provider error, we may restore the credits charged for that failed operation to your account. Those adjustments are in-app credit restorations, not cash refunds to your payment method, and do not change the non-refundable nature of subscription payments.

6. Chargebacks and Payment Disputes

Please contact us before filing a chargeback or payment dispute so we can review your account. Filing a chargeback for a valid, authorized charge may result in suspension or termination of your account pending resolution.

7. Mandatory Consumer Protections

Nothing in this Refund Policy limits rights that cannot be waived under applicable mandatory consumer protection laws (including in the European Economic Area, United Kingdom, Türkiye, or elsewhere). Where such law requires a refund or withdrawal right, we will comply. For digital content and services, those rights may be limited once performance has begun with your consent and acknowledgment, including where you have used paid credits or started using paid features.

8. How to Contact Us About Billing

For billing questions, cancel through your account billing settings or contact:

Edanex Yazılım Tur. Tic. A.S.
4046 sk. no 12, Selçuk, 35920, İzmir, Türkiye
Email: [email protected]

9. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will post the updated version on the Service and update the effective date. Continued use after changes become effective constitutes acknowledgment of the updated policy, subject to applicable law.